Return Policy
Wholesale Return Policy
At ROCKABILLY, we take pride in the quality of our products and value our wholesale partners. If there is an issue with your order, we’re here to help.
To be eligible for a return, exchange, or claim, all merchandise must be in original, unworn, unwashed, unaltered, and resalable condition with all original tags attached.
Please note that all sale merchandise, closeout styles, special orders, custom products, and discontinued items are final sale and cannot be returned or exchanged.
Returns & Claims
All return requests, shortage claims, damage claims, and shipping discrepancies must be reported within 10 days of delivery.
Wholesale merchandise may only be returned if:
● The item was received damaged or defective.
● The incorrect merchandise was shipped.
● The shipment contains a verified shortage.
Returns for reasons including slow sell-through, customer preference, or inventory overstock are not accepted.
All returns require prior written authorization from ROCKABILLY. Unauthorized returns may be refused and returned to sender.
Refunds & Credits
Once your return is received and inspected, we will notify you regarding the approval or rejection of your claim.
If approved, ROCKABILLY may issue, at its sole discretion:
● A replacement product;
● A merchandise credit toward a future order; or
● A refund to the original method of payment.
Approved refunds will be processed within a reasonable period following inspection and approval.
Late or Missing Refunds
If you have not received your refund after notification of approval, please first check with your bank or credit card provider, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at info@rockabilly.com.
Defective or Damaged Merchandise
If merchandise arrives damaged or defective, please notify us within 10 days of delivery and provide photographs of the affected items and packaging.
Upon review, ROCKABILLY will determine the appropriate resolution, which may include replacement, credit, or refund.
Return Shipping
To return authorized merchandise, please ship your return to:
Rockabilly
3499 S Main Street
Los Angeles, CA 90007 United States
Customers are responsible for return shipping costs unless the return is the result of a shipping error, defective merchandise, or another issue caused by ROCKABILLY.
Original shipping charges are non-refundable unless otherwise approved.
All authorized returns must be shipped using a trackable shipping service. ROCKABILLY is not responsible for returns lost or damaged in transit and cannot guarantee receipt of returned merchandise. info@rockabilly.com
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